Frequently Asked Questions

Good news! You can follow your package’s journey from when it ships to when it arrives at your front door. 

Once your package has shipped, you’ll receive a shipping confirmation email with your tracking number. Your tracking number is usually available 1-2 days after fulfillment. 

If you haven’t received your tracking number, email us at hello@good-side.co, and we'll gladly help you out!

We understand that minds change. If you need to edit or cancel your order, please email us at hello@good-side.co as soon as possible with your order details and we’ll do our very best to make the update for you. If your package is already on its way to you, all good! You can initiate a return once it arrives.

We want to create the everyday essentials of your dreams, so if you’re not 100% good with your new go-tos, please reach out to us and we’ll be happy to help you with a return or exchange.

We offer free returns and exchanges on any unused and unwashed essentials in their original packaging as long as they’re returned within 30 days of the ship date. 

Once we receive your return or exchange request, we’ll send you further instructions along with a prepaid shipping label via email. 

Please note, digital gift cards are non-refundable and cannot be returned or exchanged. We also don’t refund original shipping and handling fees, but good news, we do cover return shipping!

You can request a return or exchange online here.

You can request a return online here.

Select the piece(s) you want to return for a refund. 

You’ll receive a confirmation email with further instructions along with a prepaid shipping label. 

Print out the shipping label and place it onto your return package. Then drop off your return package at your nearest USPS or Australia Post location. 

Once we receive and check your returned item(s), we’ll issue a full refund to the original form of payment. Allow 2-3 business days once everything is received for us to process your refund. Your refund will appear within 5-10 business days of processing.

Please note, we don’t refund original shipping and handling fees, but good news, we do cover return shipping!

You can request an exchange here.

Select the piece(s) you want to exchange for store credit. 

You’ll receive a confirmation email with further instructions along with a prepaid shipping label. 

Print out the shipping label and place it onto your exchange package. Then drop off your exchange package at your nearest USPS or Australia Post location. 

Once we receive and check your exchange item(s), we’ll send you store credit in the original purchase amount via a digital gift card by email. Place a new order using your digital gift card code at checkout and we’ll send it to you ASAP. For pieces that are priced higher than your exchanged item(s), you can pay the difference at checkout. For pieces that are priced lower than your exchanged item(s), good news, your digital gift card never expires so you can use it to shop with us again in your (well-rested) future. 

Allow 2-3 business days once everything is received on our end for us to process your exchange. 

Please note, we don’t refund original shipping and handling fees, but we do cover return shipping!

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Shop Pay and Klarna.

Your credit card will be charged when we confirm your order.

We want the planet to feel good too, so we strive to make everything we create as gentle on the earth as possible. We’re always looking for ways to be more sustainable, so if you have any ideas, please reach out to us at hello@good-side.co. Your thoughts help us design better essentials for you and the world we live in.

Our Silk

Our silk is OEKO-TEX certified, which means that in every step of the creation process, from raw materials to end product, it’s free of hazardous chemicals, toxins and irritants.

Our custom colors are made with environmentally-friendly dyes, so they’re gentle on you, our dye-house workers and the planet.

All wastewater is treated and cleaned onsite before being discharged.

Our Packaging

Our fully recyclable, FSC-certified boxes, tissue paper, tags and postcards are all printed with eco-conscious, soy-based inks and made from 100% recycled material. In efforts to reduce our packaging waste, we place all pieces from one order into as few boxes as possible.

Our acid-free stickers are made from FSC-certified, recycled paper and printed with soy-based inks.

Our 100% compostable mailer is made from biodegradable PBAT, plant-based PLA and cornstarch. It breaks down within 180 days, leaving zero harmful residue behind.

Our Factory

Our partner factory in China is audited annually by Sedex, an organization that works to ensure fair remuneration and safe conditions in global supply chains. All employees at our factory receive equal pay without discrimination and have the right to unionize.

Our 100% compostable mailer is made from plant-based materials and certified for both home and commercial composting. 

After removing the shipping label and adhesive strip from the mailer, place it in your compost bin at home (not recycling or trash!), or take it to your local composting center. 

It will break down within 180 days, leaving zero harmful residue behind. 

Our custom colors are made with eco-friendly dyes, and free of harmful chemicals and irritants, so they’re gentle on you, our dye-house workers and the planet. 

Our factory has a wastewater treatment facility onsite through which all wastewater is treated and cleaned before it is discharged.

We believe that when you take care of yourself, you open up space to take care of other people and the world. As part of our commitment to doing good, we want to give back to the communities we live and dream in. 

We’re currently donating 1% of our sales to Women for Women International in support of their work to create sustainable change for women survivors of war and conflict, their families and their communities. 

If you know of any nonprofit organizations that could use our support, let us know at hello@good-side.co. We’re always looking for more ways to help the communities around us. 

All our good essentials are made from 6A, 22-momme 100% Mulberry silk.

6A means that our silk is the finest, highest quality silk. It’s so soft and airy, you’ll feel like you’re sleeping on a cloud. 

To achieve that right balance of long-lasting and light, we use 22-momme silk, which means it’s durable, but not too heavy, making it good in bed and on you.

Sandwashed silk undergoes a washing process that treats the silk to give it a super soft feel and more matte look. 

Sandwashing silk also allows you to machine wash the silk without shrinking it or causing any changes in texture. All the good stuff!

We’re already on it! If you’re interested in a specific size, please drop us a note at hello@good-side.co and we’ll let you know when more sizes are available.

We created pro tips on how to take care of your Good Side essentials here.

We do! You can purchase a digital gift card here.

After buying your digital gift card, we’ll send it to you via email, so you get it instantly. 

Our digital gift cards start from $25 and go up to $250. They never expire so your loved ones (or you!) get the gift of time and choice.

Once you purchase a digital gift card, it can’t be refunded. If you’re not 100% happy with any Good Side piece you bought using your digital gift card, we’ll be happy to help you with a return or exchange on that item. Get all the details on returns and exchanges here.